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We're Here to Help

Whether you're setting up for the first time or looking to get more from your tools, our support team is here for you. Real humans, real answers, real fast.

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Live Chat Support

Chat with our team directly from your dashboard. Average response time is under 2 minutes during business hours — no bots, no runaround.

Email Support

Send us a detailed question anytime at support@1thing.ca. We respond to every email within 4 business hours, usually much sooner.

Knowledge Base

Browse hundreds of step-by-step articles, video tutorials, and FAQs covering every feature in 1Thing. Find answers on your own schedule.

Phone Support

Professional and Enterprise customers get dedicated phone support. Call us directly when you need hands-on help with complex setups.

Onboarding & Training

Every new account includes a free onboarding session with a product specialist who helps you set up your website, CRM, and automations.

99.9% Uptime Guarantee

Your business depends on 1Thing being available. We maintain 99.9% uptime with redundant infrastructure and proactive monitoring.

Frequently Asked

Common questions

How do I connect my Zoom account to 1Thing?+

Sign in to 1Thing, go to Settings → Calendar, find the Zoom card, and click Connect Zoom. You’ll be redirected to Zoom’s authorization screen. Review the permissions and click Allow. Zoom will redirect you back to 1Thing and the card will show your Zoom email and a Disconnect button. Full scope-by-scope details and troubleshooting are at /docs/zoom.

How do I disconnect Zoom, Google, Microsoft, Dialpad, or RingCentral?+

Go to Settings → Calendar (for email and meeting providers) or Settings → Integrations (for VoIP providers) and click Disconnect on the relevant card. 1Thing deletes the stored OAuth tokens immediately and stops webhook processing for your account. You can also revoke access directly in the provider’s own account settings (e.g. Zoom App Marketplace → Installed Apps).

I see “This app is not approved for your Zoom account” when connecting.+

During the pilot phase, 1Thing’s Zoom app is in unlisted mode. Your Zoom admin email must be on our allow list before the consent screen will appear. Email support@1thing.ca with the email address you use to sign in to Zoom and we’ll add you within one business day.

Clicking the phone icon on a contact doesn’t do anything.+

For Zoom Phone, the Zoom desktop or mobile app must be installed and running on the same device. 1Thing uses the zoomphonecall:// URI scheme to hand off outbound calls to the Zoom client, which only resolves if Zoom is installed. For Dialpad and RingCentral, check Settings → Integrations — the relevant provider must show as Connected. If you recently reconnected, log out and back in so the session picks up the new token.

My inbound calls aren’t creating pop-ups in the CRM.+

Three things must be true: (1) the provider must be connected (Settings → Integrations shows Connected), (2) the provider’s webhook subscription must be validated on our side, and (3) the call must ring your personal number on that provider (not a shared / queue line — shared-line webhooks are not enabled by default). If all three look right and pop-ups still don’t appear, email support with the call time and number so we can check the server-side webhook logs.

A voicemail was left but the transcript never appeared.+

Transcription typically completes within two minutes of the voicemail being received. If more than ten minutes have passed, the most common cause is a transient OpenAI API error (we retry automatically up to three times) or a recording that was too short or silent to transcribe. Email support with the call time and the voicemail sender number so we can check the logs.

How do I export my data?+

Go to Settings → Data Export. You can export contacts, leads, deals, and activities as CSV. Files include your custom fields. If you’ve cancelled your account and need your data after the 30-day retention window, email privacy@1thing.ca.

How do I delete my account and all my data?+

Go to Settings → Account and click Delete account, or email privacy@1thing.ca. We delete account data within 30 days of the request, except where required by law to retain billing records (typically seven years for financial records). Details are in our Privacy Policy.

I’m an EU / UK resident. Does PIPEDA cover me?+

1Thing is Canadian and follows PIPEDA as its baseline privacy framework. For EU / UK users, we apply equivalent GDPR / UK GDPR rights on request — access, portability, erasure, restriction, and objection. Send requests to privacy@1thing.ca; we respond within 30 days.

Direct Contact

Email us anytime

Have a question, bug report, or want to share feedback? Send it directly to our support team and we’ll get back to you within 4 business hours.

support@1thing.ca

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